CUT TO MEASURE PRODUCTS (Fabrics, Trims, Ribbons, Elastic etc)
Please choose carefully as we are not able to exchange or refund for any change of mind for any cut to measure items, which includes fabrics & trims. We recommend ordering a sample first.
PACKAGED ITEMS (Jelly Rolls, Layer Cakes, Haberdashery, Scissors etc)
If you have purchased a packaged item and changed your mind you may return to our store (provided it is in original packaging, unused condition) at your own return postage cost. In these circumstances we are able to offer an exchange or credit voucher only (not refund) for the product value amount upon its return & inspection.
Return requests must be made by email and received by The Remnant Warehouse within 7 days of you receiving your order.
While every best effort is made by The Remnant Warehouse to adjust photos to be as close to the actual product as possible, please understand that each computer or wireless device will display images and colours differently. Furthermore, images may be affected by a number of factors, such as lighting, shininess and the texture of the fabric all produce different effects when photographed.
In accordance with Australian Consumer Law, if for any reason there is a problem with your order, such as incorrect product sent or a fault with the product, please inform The Remnant Warehouse upon receipt, prior to cutting or pre-washing. Contact must be made within 7 days of receiving your item, as beyond this time there are other factors which may have affected the condition of your product, such as storage, handling or if it has been washed. If your product is deemed faulty we will provide either a refund, exchange or extra meterage to counteract the unusable portion of the product. Please note that it not matching something you have at home does not qualify as faulty, this is treated as a change of mind.