20% OFF FABRICS for cuts of 10m+ | FREE CLICK & COLLECT Sydney Metro
20% OFF FABRICS for cuts of 10m
FREE CLICK & COLLECT - Sydney Metro

Thank you for your feedback

I am sorry to hear on this ocassion that the shipping price meant that you chose not to continue your purchase.

With our delivery, it's much more than a 'throw in a bag and send' solution. Our orders include end to end tracking, as well as email updates along the way so you know when your parcel is coming. You also receive notifications by text and or email with delivery options prior to delivery in case you won't be there and need to leave some instructions. Each order is hand picked, measured to order, checked for any marks or floors, returned back to the shop floor and there is a lot of manual packaging involved to ensure your order arrives to you safely and free from damage.

Sending parcels around a country as big as Australia is expensive, and as a business we do take on a lot of the cost. We are charged more than the shipping rate that we pass on to customers (in particular as soon as the parcel leaves Sydney as we are charged by weight, volume and distance, it's not a flat rate for the country), and are continually providing feedback to our carriers and negotiating to get the best prices that we can for you. As we sell both in store and online, we can't 'hide' our shipping prices through the product price, as we charge the same low prices for everyone- whether they come in store or shop online. It is common practice for other online stores who are offering 'free' or 'discounted' postage to factor this into their product prices, but we'd rather keep our prices as low as we can and be transparent about the cost. You only pay for shipping once per order, but if you were purchasing multiple metres of fabric it would mean you would end up paying a lot more if the shipping prices were factored into the products, and we just don't think that is fair. 

We are continually trying to improve our shipping prices, however with so many fabric stores that have closed down across Australia over the past decade we simply don't want to be one of them! It is necessary for us to charge shipping for all of our orders at this stage so that we don't go out of business, as shipping is one of the largest expenses we have.

I really appreciate you taking the time to let us know why you chose not to go ahead with your order as we use this information to help understand how we can better service our customers, and hopefully in the future we can help you with your fabric, trim or haberdashery needs.

Kind regards,

Joe and the team

SHOP IN STORE: 490-494 Botany Road, Alexandria NSW 2015 CLICK HERE FOR HOURS & INFO